Delta cancels flights for third day after storm hits Atlanta

Tammy Harvey
April 9, 2017

But it's not just passengers who have to wait on the phone. That has helped boost the airlines' profits but makes it harder to rebook passengers when flights are canceled. So, we are trying to get re-booked for tomorrow - they can get us out of Atlanta, but they can't get us to Atlanta. Say what you want but #customercare is simply about taking care of people.

McKnight had been scheduled to fly back to the Memphis airport Thursday evening at around 8 p.m., but said her flight was delayed until 10 p.m., then 11 p.m., then midnight.

By Saturday the rate of cancellations had "slowed considerably", according to Delta spokesman Michael Thomas.

Last year, during Delta's massive power outage that led to 2,300 canceled flights, the airline brought affected passengers donuts, pizza and free alcohol.

Delta Air Lines' operational meltdown was a mix of natural and human-made disasters.

The trouble started Wednesday as powerful thunderstorms moved across Georgia and other states in the Southeast, grounding many flights. "It has become one of our go-to tactics during severe weather".

Passengers at the Columbia, South Carolina, airport huddled in a stairwell during a tornado warning. A spokesperson said Delta's chief operating officer has apologized to customers for the delays and cancellations. In a note to passengers Saturday, Delta explained that heavy spring break travel meant there were very limited options for rebooking flights. In March, the average Delta flight was about 85 percent full.

Local station 11Alive reported that 3,000 Delta flights had been canceled as of Friday, and that another 275 have already been canceled Saturday morning.

"It's part of an effort company-wide when weather disrupts our operation to get food and beverages to delayed customers", he explained.

Other reports by Ligue1talk

Discuss This Article